Pharmacy Prior Authorizations

The Pharmacy Services department at AmeriHealth Caritas Delaware issues prior authorizations to allow processing of prescription claims not listed on the Delaware Medical Assistance Program (DMAP) Preferred Drug List (PDL).

How to submit a request for pharmacy prior authorizations


By phone

Call 1-855-251-0966, 8:30 a.m. to 7 p.m., Monday through Friday.

After business hours, Saturday, Sunday and holidays, call Member Services at 1-877-759-6257.

By fax

Emergency supply

In the event a member needs to begin therapy with a non-covered medication before you can obtain prior authorization, pharmacies are authorized to dispense up to a 72-hour emergency supply.