HEDIS Care Gaps

Participating primary care providers can access and resolve Healthcare Effectiveness Data and Information Set (HEDIS) Care Gaps for AmeriHealth Caritas Delaware members via NaviNet.

Care Gaps identify missing recommended preventive care services so that you may address them when your patient comes in for an office visit. Care Gaps are based on HEDIS measures and may impact your quality scores.

Once you’ve logged in to NaviNet, check the Activity tab to see alerts for Care Gaps that need your response. Alternatively, you can click on Patient Clinical Documents under Workflows to see the list of members who have Care Gaps. You will also see Care Gaps for your patients upon using the Eligibility and Benefits Inquiry, and on the Member Clinical Summary and Care Gap Query Report.

Learn more about HEDIS Care Gaps

• Close HEDIS gaps with the Care Gap Response Form Guide (PDF).

Care Gap timing and specifications

The medical and pharmacy specification documents below provide a high-level explanation of each measure's purpose. Member and provider data is used to determine whether or not a member has a gap in care. For more information on the schedule for how measures are calculated, see the NaviNet Care Gap Timing and Status chart (PDF).