Important Phone Numbers

Keep these phone numbers close by so you can get in touch with AmeriHealth Caritas Delaware.

Type of help needed Phone number

To enroll

1-800-996-9969 (TTY 711).

For questions about AmeriHealth Caritas Delaware or your benefits

AmeriHealth Caritas Delaware Member Services:

  • Diamond State Health Plan: 1-844-211-0966 (TTY 1-855-349-6281).
  • Diamond State Health Plan-Plus: 1-855-777-6617 (TTY 1-855-362-5769).

For help during a behavioral health crisis

  • Northern Delaware (New Castle County): 1-800-652-2929.
  • Southern Delaware (Kent and Sussex Counties): 1-800-345-6785.

For questions about your health when you can't get in touch with your primary care provider (PCP)

Nurse Call Line:

To set up a ride to a doctor's appointment


To check the status of your scheduled ride

Where's My Ride?:

For questions about your pharmacy benefits

Pharmacy Member Services:

  • Diamond State Health Plan: 1-877-759-6257.
  • Diamond State Health Plan-Plus: 1-855-294-7048.

To file a grievance

Member Advocate:

  • Diamond State Health Plan and Diamond State Health Plan-Plus: 1-844-623-7090.
  • Diamond State Health Plan-Plus Long-Term Services and Supports (LTSS): 1-855-777-6617.

To report suspected fraud or abuse

Fraud Hotline: