New Electronic Visit Verification (EVV) System

Electronic Visit Verification Postponed

The launch of Electronic Visit Verification (EVV) on January 1, 2021, has been postponed. The new start date for EVV is July 1, 2021. Nothing will change for you, as an AmeriHealth Caritas Delaware member, because of this delay. You will continue to receive services in the way you do today. If you have any questions, please talk to your provider, your case manager, or a Member Services representative.

Delaware Medicaid providers of Personal Care Services and Home Health Services are required to use EVV to collect CMS-required visit data. AmeriHealth Caritas Delaware uses EVV as required by the state and federal government.

Starting January 1, 2021, Delaware Medicaid providers of Personal Care Services (PCS) and Home Health Services (HHS) are required to use an Electronic Visit Verification (EVV) system to make sure you are receiving your services in your home. EVV is an electronic way of capturing the time a caregiver starts and ends the services they provide to you during a visit. EVV is free to you and your caregiver and will NOT change any of the services that you receive.

How does EVV work? 

  • Your caregiver will check in on a device (either their cell phone or, with your permission, your cell phone or home phone/landline) when they arrive at your home.
  • They will provide services as they normally do.
  • Your caregiver will check out on a device (either their cell phone or, with your permission, your cell phone or home phone/landline) when the visit is complete.

Why is EVV being implemented?

  • It will help Delaware Medicaid make sure you are receiving the services in your care/service plan.
  • All states are setting up EVV systems because of a new federal law.
  • It will help reduce fraud.
In the coming months you will receive additional information from your provider and/or your case manager about how EVV will document the delivery of your services. If you have questions, you can ask your provider or case manager for more information.